Samsung reports steady rise in retrieval rate of Galaxy Note 7s

Samsung reports steady rise in retrieval rate of Galaxy Note 7s

Samsung Electronics Co. said Thursday it has retrieved about 67 percent of Galaxy Note 7 smartphones sold in South Korea about three months after it conducted a global recall of the smartphones over a safety risk.

Taking into consideration that some owners of the Note 7 had applied to swap their Note 7s for other smartphones via online reservations, the return rate could be 83 percent as of Wednesday, said an official at Samsung.

Samsung started selling the Note 7 in South Korea on Aug. 19, but halted sales and conducted a global recall in early September following reports of some of the devices catching fire while being charged.

On Wednesday, Samsung completed a replacement program in South Korea that encouraged the Note 7 owners to replace their smartphones with others from Samsung’s Galaxy family, including the Galaxy S7 or the Galaxy S7 Edge.

Those who still have the Note 7 smartphones can get a full refund or swap their devices for other smartphones by the end of this year.

source: http://www.koreatimes.co.kr/www/news/tech/2016/12/419_219292.html

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